FAQ

WHAT TYPES OF MATERIALS ARE USED?

Sterling Silver and Gold Filled materials are used for the jewelry. 

 

CAN I PLACE A CUSTOM ORDER?

YES! If you have an idea for something and don't see it on the site, please contact me at tailoredfaithco@gmail.com - I am more than happy to work with you and do my best to make your jewelry dreams come true! 

 

 CAN I HAVE SOMETHING STAMPED ON THE BACKSIDE OF A CHARM?

 Due to the pressure of stamping, we can only stamp on one side of the pendant.

 

WHEN WILL MY ORDER SHIP?

It generally takes 1-2 weeks to create your order and ship it. Orders may take longer to process around Holidays.

 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped by US First Class Mail and will arrive 3-5 days after shipping.

 

WILL THE LETTERS BE PERFECTLY STRAIGHT?

Every piece is made with extreme attention and detail! However, because every letter is individually stamped by hand it may not be perfectly straight. Slight irregularities in spacing or alignment are to be expected, but that's what gives each piece its unique, tailored beauty. That being said, I would never send you something I wouldn’t want for myself.

  

RETURNS

If you are unsatisfied with your jewelry piece, please contact us within 48 hours of receiving your order. Item must be shipped back within a week of receiving and we will refund your purchase price when we receive your return. Buyer is responsible for return shipping. Custom orders are non refundable.

 

HOW DO I CARE FOR MY JEWELRY

Here are some recommendations  to keep your jewelry looking its best:

- Put your jewelry on AFTER you have applied lotions, creams, or perfumes.

- Remove your jewelry before washing your hands, showering, swimming, or exercising. 

- Store your jewelry in a pouch, soft cloth or somewhere it will not rub on other jewelry.

- If your jewelry is starting to loose its shine from perfumes and other things, you can polish it gently with warm water, dawn soap and a soft jewelry cloth.