RETURN POLICY & FAQ
All custom pieces, Nose Hoops & Earrings are final sale. All other non-custom, unworn pieces are exchange for store credit only.
If you would like to exchange your unworn jewelry, please contact us at email@example.com within 14 days after receiving your order.
WHAT TYPES OF MATERIALS ARE USED?
We use Sterling Silver and Gold Filled materials for all of our jewelry, with the exception of our Tailored Faith Kids Collection. The children's jewelry is all silver or gold dipped.
CAN I PLACE A CUSTOM ORDER?
YES! If you have an idea for something and don't see it on the site, please contact me at firstname.lastname@example.org - I am more than happy to work with you and do my best to make your jewelry dreams come true!
CAN I HAVE SOMETHING STAMPED ON THE BACKSIDE OF A CHARM?
Due to the pressure of stamping, we can only stamp on one side of the pendant.
WHEN WILL MY ORDER SHIP?
You can expect to receive a tracking number within 1-2 weeks after placing your order. Once you have received a tracking number, that means your order has been printed and is in the process of being made! You can expect your tracking number to be active within 2-3 days. Orders may take longer to process around Holidays. We appreciate your patience and understanding as everything is handmade!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped by US First Class Mail and will arrive 3-5 days after shipping.
WILL THE LETTERS BE PERFECTLY STRAIGHT?
Every piece is made with extreme attention and detail! However, because every letter is individually stamped by hand it may not be perfectly straight. Slight irregularities in spacing or alignment are to be expected, but that's what gives each piece its unique, tailored beauty. That being said, I would never send you something I wouldn’t want for myself.
HOW DO I CARE FOR MY JEWELRY
Here are some recommendations to keep your jewelry looking its best:
- Put your jewelry on AFTER you have applied lotions, creams, or perfumes.
- Remove your jewelry before washing your hands, showering, swimming, or exercising.
- Store your jewelry in a pouch, soft cloth or somewhere it will not rub on other jewelry.
- If your jewelry is starting to loose its shine from perfumes and other things, you can polish it gently with warm water, dawn soap and a soft jewelry cloth.