FAQ

WHAT TYPES OF MATERIALS ARE USED?

The LUXE Collection is all Gold Filled and Sterling Silver. The Overlay Collection is made from 16k gold plated brass, rhodium (silver) plated brass and occasionally raw brass. All of the jewelry is nickel free. 

 

CAN I PLACE A CUSTOM ORDER?

YES! If you have an idea for something and don't see it on the site, please contact me at tailoredfaithco@gmail.com - I am more than happy to work with you and do my best to make your jewelry dreams come true! 

 

WHEN WILL MY ORDER SHIP?

Most orders ship within 5-7 business days. Orders may take longer to process around Holidays.

 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped by US First Class Mail and will arrive 3-5 days after shipping.

 

WILL THE LETTERS BE PERFECTLY STRAIGHT?

Every piece is made with extreme attention and detail! However, because every letter is individually stamped by hand it may not be perfectly straight. Slight irregularities in spacing or alignment are to be expected, but that's what gives each piece its unique, tailored beauty. That being said, I would never send you something I wouldn’t want for myself.

 

CAN YOU STAMP ON THE FRONT AND BACK OF PIECES?

Sometimes! It depends on the specific piece you're questioning. Some of the metals are thick enough that I can stamp on both sides, others are not and it would leave a slight blemish which would be noticeable from both sides that something is on the other side. If you would like something stamped on both sides, let me know and I will let you know if that's an option for the piece you want.

 

RETURNS & EXCHANGES 

Because most pieces are tailor made and personalized, returns are typically not accepted. However, if something is not correct on your custom piece or you're not satisfied with your purchase, please contact me right away. My goal is that you love your purchase and it is more than you dreamed or expected. 

 

WILL MY JEWELRY TARNISH?

Sterling Silver and Gold Filled pieces will not tarnish! The 16k gold & silver plated brass may eventually loose its shine. This will depend on how often you wear it and how well you care for it. Here are some tips to keep your jewelry looking its best and to avoid discoloration. 

- Put your jewelry on AFTER you have applied lotions, creams, or perfumes.

- Remove your jewelry before washing your hands, showering, swimming, or exercising. 

- Store your jewelry in a pouch, soft cloth or somewhere it will not rub on other jewelry.

- If your jewelry is starting to loose its shine, polish it gently with a cotton ball or a soft jewelry cloth.